Grievance Redressal

At New Paridhan, we value our customers and strive to ensure a smooth and satisfying experience. However, if you face any issues or concerns related to your order, service, or website experience, we are here to listen and resolve them promptly.

🧾 Purpose of This Policy

This Grievance Redressal Policy outlines how you can raise complaints and how we will address them in a timely and transparent manner.

📋 What You Can Report

You may contact us regarding:

• Order-related issues (delays, damage, incorrect item)

• Tailoring or sizing concerns

• Website issues or technical problems

• Miscommunication or dissatisfaction with our services

• Privacy or data security concerns

🧑‍💼 Grievance Officer Contact Details

Name: Sujaya Chakraborty
📧 Email: newparidhanstore@gmail.com
📱 WhatsApp / Phone: +919435020213
🕒 Available: Monday to Saturday, 10 AM – 6 PM

⏱️ Response Timeline

• Acknowledgement of complaint: Within 24 hours

• Investigation and resolution: Within 3–5 working days

• Complex cases may take longer, but you’ll be kept informed throughout.

📝 How to Submit a Complaint

Please provide the following details when reaching out:

• Your full name and contact number

• Order ID (if applicable)

• Description of the issue

• Supporting photos/videos if needed

You may contact us via email or WhatsApp, and we’ll ensure your concern is handled professionally and respectfully.

💡 Our Commitment

We aim to resolve every grievance fairly, transparently, and in a way that strengthens your trust in us. Your feedback is what helps us grow and serve you better.